How To Fix Arlo Base Station Offline Issue?

Resolve issues related to Arlo base station and more.

When it comes to securing your home by keeping an eye on the activities, Arlo cameras can be the only right choice. These third eyes can help you secure your assets and scare off intruders. However, these devices also have a limitation- they rely on the internet to function. If there’s no wifi connection, your cameras will show offline status. They won’t record until the wifi access resumes. Moreover, not only the cameras but the peripherals like the base station as well rely on the internet to function. Now, if you too have these devices at home and are facing issues while recording, it is important to follow key troubleshooting steps to resolve the same. This page will help you troubleshoot factors contributing to Arlo base station offline issue in no time.

Following the right strategy

For the working of the Arlo camera, base stations play a vital role. Arlo base stations help connect your Arlo camera to the Wi-Fi connection. When it is offline, you won’t see what’s happening at your home or workplace. The base station offline error can occur due to issues with the internet connectivity. If the Arlo base station not connecting to the internet issue is peristent and you don’t resolve the issue, you will lose out on key recordings.

If you are tech-savvy, you might easily troubleshoot the issue. But, if you are new owner of the Arlo security cameras, be ready for some hard work. Thankfully, this page will provide you insights and some technical steps so you can fix the offline error using your Arlo base station.

Why Arlo Base Station Going Offline?

Before we learn how to troubleshoot the issue, it is important to understand the reasons why Arlo base station shows the offline status. Here are some reasons for the error to occur:

Slow Network/Internet Speeds

When the speed of your internet connection is slow, it will prevent your base station from work properly. Hence, you must contact your ISP if the speed is slow.

Improper Configuration

You can get an Arlo base station offline error when the configuration is the device is improper. Complete the Arlo base station configuration carefully.

Outdated Firmware

When the firmware of your Arlo base station is outdated, it will go offline. You should visit the my.arlo.com support page to download and update Arlo firmware to the latest version.

How to confirm if the Arlo base station is offline?

Every Arlo Base Station model comes with an LED on the top. And the color of this LED can help you identify the status. Here are some insights on the same:

Single LED Base Stations

Multi-LED Base Stations

Troubleshooting Steps To Fix Arlo Base Station Offline Issue

If your Arlo camera keeps going offline, try the troubleshooting steps mentioned below:

Check the Ethernet caBles

First of all, you need to check the cable connection between your wireless router and the Arlo base station. Ensure that the cable you’re using to connect with the Arlo base station is not torn or damaged. If so, replace the cable with a new one. Also, check if the ethernet cable is connected to the respective LAN ports securely. If loose, reconnect the cable and check the online status of the Arlo base station

Check the Power Connections

Check the power connection to the Arlo base station. Make sure that the power adapter is properly plugged into the power port at the back of the base station. Once the same is ok, press the power button again and wait for the base station to show its respective status.

CONNECT ANOTHER DEVICE TO THE WIRELESS NETWORK

Try connecting some other device to the wireless home network. Check if the internet is working on it. If you’re unable to browse the internet, there must be some issue from your router or the ISP end. Enquire with the ISP and also check if the router connections and related settings are accurately made.

Power cycle Arlo base station

Power cycling your Arlo base station will allow it to clear bugs and glitches and work afresh. You can follow the basic steps to powercycle the base station. Simply, remove the power adapter from the Arlo base station. Unplug it from the wall power outlet. Allow it to rest for about 2-3 minutes. You can plug the adapter back into the wall outlet after this duration. Your Arlo Base Station will take a few minutes to boot up. If the power and internet LEDs on the Arlo Base Station are green, your device will connect to the internet successfully.

Check the router settings and firmware

You should consider checking the router settings and firmware when your Arlo base station are not connected to the internet. See if you are using the correct network password to connect to the wifi network or they are different due to a recent change. If so, you’ll need to reconnect to the wifi network. Also, your wireless router should not be working on corrupt or outdated firmware. If so, go to your router’s manufacturer site and update the same to the latest firmware version.

Reset the Arlo base station

If after trying all these steps, your Arlo base station is offline, consider restoring the settings to factory default. Resetting your Arlo camera or base station will delete all the settings and feature customizations including language preferences, and other things. Once reset, you can follow the general steps to reconfigure your Arlo base station and connect it to the home network. To reset your base station, you can follow these steps:

Use a pen or a paperclip to press and hold the Reset button on the back of the base station for about 10 seconds.
Once the LEDs on the front of the base station flash amber, release the button. After some time the LEDs will stop flashing amber, and the base station will reboot itself.

Note: Resetting the base station will also remove it from your Arlo account. You can follow the standard setup method to add it back.