Arlo video doorbell offline issue can prove costly in terms of lost footage, and missed awareness of what’s going on in and around your house when you are not there. Taking steps to eliminate the reasons behind the issue is what is important. While there can be plenty of them forcing your Arlo video doorbell to go offline, following key troubleshooting steps can always resolve the issue.
Following simple steps like checking the batteries and recharging them can go a long way in ensuring seamless video recording and streaming. Furthermore, ensuring that your doorbell is connected to the home network is important as well.
This blog will discuss key Arlo troubleshooting steps you can follow if your Arlo Video Doorbell goes offline often. You will find information on the possible reasons behind the issue and ways you can fix the issue once and for all.
Reasons Why Arlo Video Doorbell Goes Offline?
Electronic devices like the Arlo Video Doorbell depend on the internet to remain functional. Though power is indeed a basic requirement, having just that isn’t enough. If you notice the Arlo Video Doorbell at your home isn’t recording anymore, you can start by following the basic troubleshooting steps. This will not just help you identify the true reason behind the issue but eliminate it in no time. But first, it is important to know the reasons why your Arlo Doorbell may turn offline:
- Slow or inactive internet connection
- Improper wired connections
- Low Battery or No power supply
- Improper Ambient Temperature
- Arlo Video Doorbell is located far from the router
Steps To Fix Arlo Video Doorbell Offline Issue
Once you have identified the reason behind why you are facing the issue, you can begin by following the troubleshooting steps:
- First of all, make sure your video doorbell is on and is receiving the proper power supply. Inspect the power cord and make sure it has a proper connection with the DC-IN port on your video doorbell. If not, reconnect the cable or replace it if need be.
- If you are facing issues related to low voltage, you can resolve them using a voltage regulator device. You can also change the power source or wait for the power level to get normal.
- Check the batteries and make sure they are secure in the battery section. Also, check if you have inserted them correctly. Match the terminals to the correct points as shown in the user manual.
- See if the batteries are charged and are in a workable condition. If not, recharge them or replace them with new batteries.
- Check whether the Arlo base station is connected using a power cord. You can confirm this by checking the status of the power LED on the base station, it should be green. If not, it is possible that the power cable is damaged and you’ll need to replace the same with a new one.
- Try moving your SmartHub or Base Station closer to the Arlo Video Doorbell. The video doorbell should be located within 300 ft from the Arlo SmartHub or Base Station. Make sure there is no obstruction between the doorbell and the base station. If there is any, remove the same.
Improper Ambient Temperature
Surveillance devices like Arlo Video Doorbell can get affected by the temperature of the surroundings and may go offline. If the ambient temperature is outside the recommended temperature range of -4°F to 113°F(-20°C to 45°C), the normal operational efficiency may be affected.
Inspecting the network connection
- Check if the internet connection at your end is active. You can check the status of the network using the Arlo Home app. Open the Arlo app, and select your Video Doorbell. Next, select Device Health and under the Network Header, you will see the network status as either offline or online. If offline, you can restart your home router and wait for the network connection to be restored.
- Check with your ISP(Internet Service Provider) regarding the status of your wireless network. If it is down from their end, you’ll need to wait till they fix it.
- You can restart your wireless router or extender if there’s some issue with the same. Contact your ISP(internet service Provider) in case the issue persists. Once the internet connection is working, the internet LED on the base station will turn solid green.
Still, Arlo Video Doorbell Keeps Going Offline?
If you have tried everything and still continue to receive the same issue, you’ll need to reset your doorbell to the factory default settings. Resetting the doorbell settings to factory defaults will restore all the setting customizations you’d have made. This will also erase the saved user preferences, customized settings, saved video recordings, home network settings, and other settings. You will need to add the doorbell to the account again. Here are some steps you can follow to reset your Arlo Video Doorbell:
Reset Arlo Video Doorbell
- Locate the RESET button on your Arlo doorbell.
- Press and hold the RESET button for 15 seconds using the release pin that came with your doorbell.
- Release the button when the ring LED around the doorbell button on its front side starts to blink in white.
- Allow the doorbell to reboot and connect it again to the Arlo account using the Arlo app.
- On a connected computer/smartphone, launch a web browser and type my.arlo.com in the address bar. This will redirect you to the Alro login window.
- Now, log in using the Arlo login credentials and you will finally reach the Arlo setup page.
- Here, click/tap on the Add new device or + button as soon as the Devices screen displays.
- Again, select the Arlo Video Doorbell Setup option and follow the on-screen instructions.
Take Help From the Arlo Experts
The Arlo video doorbell troubleshooting tips so discussed can help you resolve the offline issue in no time. You’ll be able to fix the Arlo video doorbell offline issue effectively and ensure that the same doesn’t occur again. However, if you continue to face issues with the same, you can always explore the Arlo help topics on our website.
Should you have any queries or need help with more Arlo Doorbell-related issues, our experts are always ready to help you. For any Arlo-related technical assistance, you can reach out to our technical experts through the Chat option or use the toll-free helpline.